Introducing PartSource, the go-to destination for auto parts in Cambridge, Ontario, Canada. With a convenient location at 499 Hespeler Rd, PartSource offers a wide range of high-quality auto parts for all makes and models. Whether you're a DIY enthusiast or a professional mechanic, PartSource is the perfect starting place for all your car repair and maintenance needs. The store is known for its exceptional customer service, with knowledgeable staff ready to assist you in finding the right parts for your vehicle. In addition to in-store shopping, PartSource also offers the convenience of kerbside pickup and delivery options. Visit PartSource today and experience the top-notch service and quality products that make it the preferred choice among automotive enthusiasts.
Reviews
Fantastic!!
Couldn't be happier with customer service at this location! If they don't have it in stock, They always order it in. Items usually arrive either later same day, or earlier than expected the following day.
The team at this location is incredibly helpful, knowledgeable and accommodating. Pricing is almost always better than the competitor. I will always by all my parts from them.
Great knowledgeable staff and they are usually opened every day but hours may vary on the weekends depending on location. I usually have found the Customer Service Representatives to be knowledgeable and have so far always got the right part needed/requested which can be an issue at many parts sales locations.
Popped in to buy coolant for my Vette. Service was actually really quick and friendly. In an out in 5 mins.
Great place great staff.
Stop here before anywhere else
Part Source was absolutely excellent. Very friendly and accommodating staff. They went out of their way to satisfy my needs.
Will not answer the phone, rings 6 to 8 times then they pick up then hang up. Drove over there went in the store called the store and watched them pick up the phone and hang up. Nice customer service there.
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Jan2022 Edit:
Spoke to Robin (the manager) a few weeks back and she was very helpful and approachable--first time experiencing a positive transaction directly from her after a few rough meetings... The rest of the staff are great as usual.
Updated to 4 stars from 2.
***†
I've been here a few times and generally met by friendly staff. I can't say the same about who I believe is the manager here. (Short lady with a medium build and short light colored hair).
She has literally followed me throughout the store while I was looking for my items and on several different occasions. It wasn't obvious enough for me to openly confront her but subtle enough to be recognized.
Another occasion another store had car oil on sale, I wanted to bulk up-- I came to partsource to price match. When placed the four jugs on the counter and proceeded to show her the ad to match-- she asked "Why don't you go buy it there"?
I asked "excuse me"?
She then changed her tone and attitude when she realised I was aware of their policies.
Two stars for the decent other people I've experienced there-- negative 17 for her lack of professionalism, courtesy and respect. I'm considering filming my next experience for social media for others to judge themselves.
I shop here once every two weeks. Good Location. Prices are fairly reasonable. Always seems to be someone different working at the counter. Was not impressed with the Lady with short hair. A little to aggressive when I walked in. Did not even have a chance to browse or look around asking If i needed help right off the bat. They don't like when you come near closing time. She watches you like a hawk. Will not be coming here again if she's working at the counter.
Location
Hours
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Monday
09:00 AM - 05:30 PM
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Tuesday
09:00 AM - 05:30 PM
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Wednesday
09:00 AM - 05:30 PM
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Thursday
09:00 AM - 05:30 PM
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Friday
09:00 AM - 05:30 PM
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Saturday
09:00 AM - 04:00 PM
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Sunday
10:00 AM - 02:00 PM
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